We are the independent champion for people who use health and social care services. We’re here to make sure that those running services, put people at the heart of care.
Our sole purpose is to understand the needs, experiences and concerns of people who use health and social care services and to speak out on their behalf.
We focus on ensuring that people’s worries and concerns about current services are addressed.
We work to get services right for the future.
- Available In
- Available to Age Groups
- No Restriction
- What we can help with
- Someone to talk to
- Available to these Groups
- All Groups
Monday - Friday: 10:00-15:00
How we work
We are here to listen to what you like about services and what you think could be improved. No matter how big or small the issue, we want to hear about it.
Where possible, we will let you know when changes are planned to services in our community and help you have a say. We will also encourage those in charge of local care to involve you when changes are being planned to services.
You can also speak to us to find information about health and social care services available locally.
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
We can: * Help you to navigate the health and social care complaints system. * Provide health and social care information both locally and regionally. * Escalate your concerns to the relevant organisations. We can't: * Investigate individual complaints. * Provide advocacy. * Provide clinical advice. * Provide information about private health and care. * Make recommendations on health and care services. * Provide legal advice or make recommendations about solicitors.