Fuel Bank Foundation

Prepaying for energy but not having the money to do so means living without heat, light and power. The Fuel Bank Foundation provides people with the financial support and practical advice that they need to get back on their feet. The people we support access our help via our network of over 850 partners across the UK. Partners send emergency referrals to us when they speak with someone with a prepayment meter or living off the mains gas grid, and is living without access to heat, hot water, and power, or will be within the next few days.

Each year in the UK, countless people lose access to heat, light, and power at home because they must prepay for energy but cannot afford to. We call this fuel crisis.

Fuel crisis is a serious issue. Regularly living without access to heat, hot water, light, and power causes physical and mental health conditions – and makes existing ones far worse.

We are the only national charity in the UK that exists to support people who have lost - or are at risk of losing access to energy at home.

We do this by:

• gifting our clients around ten days’ worth of energy - including mains gas, mains electricity, and unregulated fuels like coal and heating oil - to keep the lights, power, and heat on,
• providing tailored advice and support that helps people get back on their feet in the long term and,
• collaborating with policy decision-makers and the regulator, offering our expert advice and insights to influence systemic changes that make it easier for the people we support to maintain access to their energy supply.