Help with Your Water Bill

United Utilities offer a range of options to help people pay their water bill.


We all have times when we find it difficult to make ends meet. The rising cost of living means that households across the North West are feeling the pinch more than ever.

Whatever the reason, if you’re finding it difficult to pay your water bill, the message from United Utilities is to give them a call so they can help.

Affordability manager Jane Haymes said: “We really don’t want our customers to worry about their water bill so please get in touch if you’re having payment difficulties. We have lots of ways to make your bills more affordable but it’s important you speak to us so we know you’re having problems and can recommend the best way to help.”

United Utilities has a number of financial support schemes available including:

You can get in touch with the affordability team by calling 0800 072 6765 or visit and complete the online form.

Cheaper with a meter!

Switching to a water meter could also reduce your bill. If your home has more bedrooms than people it’s likely you’ll make a saving compared to your existing fixed bill. The company will fit them for free and the majority of customers who switch save at least £100 a year. You have two years to trial the meter and during that time the company guarantees you won’t pay more. Visit for details.